Customer Care

Privacy


At The Thrive Collective we work hard to respect you and your privacy. We collect information from our customers for a variety of reasons, including as part of our ongoing efforts to provide great customer service, improve your shopping experience, and to let you know about products, services and promotions. Your information will never be shared.

We collect information such as name, telephone number, email, postal address and payment information that you provide to us when you register an account on our site, place an order, or post customer-generated photographs. We may use this information collected online to process and fulfill your order. We also collect email addresses at various site locations in order to send you necessary order-related messages such as order confirmation and shipment confirmation notices.

You will be able to update your personal information or opt-out of our mailing list or other communications at any time. If at any time you would like us to update your information, simply email amanda@thethrivecollective.com

 

Legal


All content on this site including, but not limited to, texts, images, illustrations, designs, icons, photographs, written and other materials, and graphics are the copyrighted or licensed material of The Thrive Collective and may not be reproduced in any manner without expressed consent.
We reserve the right to refuse any order. We may limit or cancel quantities purchased per person, per household, or per order. Prices for our products are subject to change without notice. We are not responsible if information made available on this site is not accurate, complete or current.

Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice.

 

Security


To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

 

Shipping


All orders will ship for a flat rate of $3 or $10 (depending on size) for standard shipping within the United States. Currently we only offer standard shipping. Orders will ship within 2-3 business days. Once your order is fulfilled and shipped, you will receive a Shipment Notification with a tracking number. You will receive a “Cancelled Order” notification if there is any reason your order may be delayed or cancelled.

 

Returns


The Thrive Collective will accept returns or exchanges on any undamaged and unworn items. Returns must be made within 30 days of original purchase, however, any reduced-price items or merchandise marked sale cannot be returned.

Orders may be returned using any method of your choice, and at your expense. We recommend using a trackable service. All returns can be shipped back to our office at:

The Thrive Collective
20222 E CR 1170
Stigler, OK 74462